SHIPPING & RETURNS

Vital Origin strives to use logistics companies that align with our mission of supporting sustainability. That is why we currently use Sendle, who is 100% carbon neutral, along with recyclable and compostable shipping materials for all our shipping requirements.

Shipments are processed and sent weekdays not including holidays.

Standard handling times are 1-2 days and shipping times are typically 1-2 weeks Australia wide. Express shipping is available as an additional cost.

Please note shipping times may vary depending on the courier, once we have dropped off the product to the courier any delays are outside of our control.

Shipping includes free Tracking and Cover.

To track your parcel, visit https://try.sendle.com/en-au/tracking

Faulty Or Damaged Product

Vital Origin takes every effort to ensure that we pack your order as safely as possible, but damage does occur from time to time – especially in the transit of glass items.

If your products arrive faulty or damaged, Vital Origin will provide a replacement. You must notify us in email at admin@vitalorigin.com.au within 3 days of receipt of goods along with a picture of the fault or damage for a replacement.

Unsatisfied With Product

We just know that you will love our products but if for any reason you are unsatisfied, Vital Origin will provide a full refund for the product, minus shipping costs. You must notify us within 30 days of purchase with a valid reason. Any food product must be at least 75% unused when returned to be eligible for a refund. Refunds are processed by the same method that you made payment.

Refunds are made at the sole discretion of Vital Origin.

Please send all returns enquiries to admin@vitalorigin.com.au. Please attach name, booking number, and reason for return.